Aussie Wipes has been making high quality health and hygiene wipes, baby wipes, household wipes and disinfectant sprays. Our products will save you money! Aussie Wipes made products for the whole family.

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Ordering Details

  • Orders can be submitted online either as a guest or as a registered customer.
  • Registering an account has its benefits. If you are a first time shopper with Aussie Wipes, you will be able to create an account when you check out, which will enable you to track the status of your orders, view order history and make future checkouts easier.
  • By registering, you are creating an account that only you may access by using your email address and a password that you have created. If you signed up on our email list, this does not mean you are registered.
  • You can also place an order by calling us during business hours on 1300 4 WIPES (within Australia) or +61 2 8425 0388 (International).
  • Orders are usually processed within 24 hours of order receipt and payment. Please allow between 7-10 days to receive your delivery.
  • We accept the following payment methods - PayPal, Visa, MasterCard.

Shipping and Handling

  • All orders are charged a flat rate of $9.00 per order for shipping within Australia.
  • Shipping is via Parcel Post through Australia Post.
  • Shipping times vary between 7-10 working days from the time you place your order.
  • Parcel Post requires a signature on delivery unless specified at check out that the item may be left. If you aren’t at home to sign for the item you will be left a card to collect the items from your nearest Australia Post Office the following business day.
  • Parcel Post is a non-track and trace service. If your item(s) do not arrive after 7 business days please email us quoting your invoice number.
  • Unfortunately we can’t offer international shipping at this time.

Return Policy

  • Buy with confidence! Customer satisfaction is our top priority at Aussie Wipes. We feel confident that we offer high quality health and hygiene products that are of the highest quality and standard.
  • However, if you are not completely satisfied with any of our products, please contact us on info@aussiewipes.com.au or 1300 4 WIPES for a return authorisation. We strongly recommend that you contact us before returning your item to ensure correct processing.
  • We will be happy to honour a refund or exchange, excluding shipping, within 14 days of purchase.
  • Please include original receipt with all returns and exchanges.
  • Partial refunds on all other returns will be at the discretion of Aussie Wipes.
  • Aussie Wipes will not cover freight costs for exchanges, so please either include a self-addressed post satchel or make alternative payment arrangements.
  • All items for refund or exchange should be sent to Aussie Wipes, 144 Colchester Road, Bayswater VIC 3153 with the return authorisastion clearly marked on the box and don’t forget to include the original receipt.

Damaged or Faulty Items

  • If you receive an item which is damaged we will replace it, or refund you the full cost if you prefer. We will refund you the postage cost for returning a damaged item.
  • So that we can determine how best to proceed please contact us on info@aussiewipes.com.au or 1300 4 WIPES to describe the issue.
  • After we have assessed the fault we will be in touch with you regarding the return, replacement or repair of the item. We process returns on a weekly basis however during busy periods, we may take longer.

Feedback

We trust that your shopping experience at Aussie Wipes is an enjoyable and secure one. If there are any ways in which we can improve our service, please contact us. We appreciate any opportunity to make our processes better for you!

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Aussie Wipes is proudly 100% Australian owned, manufacturing quality products to an exceptional standard for Aussie families right here in Australia.

We believe in sustainable forestry for the long term healthy future of our planet which is why our SIDS Red Nose Baby wipes are FSC® (Forest Stewardship Council) certified.
In fact these baby wipes are the only Australian made baby wipes to achieve FSC® certification.

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